Cyclogic ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the personal data of our customers, users, and partners in connection with our HVAC controllers, sensors, and cloud-based services.
1. Information We Collect
We may collect the following types of information:
.Personal Information: Name, email address, phone number, company name, department, and job title
.Device Information: Controller and sensor model, serial number, firmware version, device configuration data
.Usage Data: IP address, browser type, access logs, cookies, usage behavior on our platform
.Location Data (optional): Installation location of devices, if enabled by the user
2. How We Collect Information
We collect information through:
.Online contact forms and service inquiries
.Usage of our cloud platform and connected devices
.Cookies and analytics tools on our websites
3. How We Use Information
Your information is used for the following purposes:
.Providing product installation and maintenance support
.Delivering customer service and technical assistance
.Improving product functionality and user experience
.Complying with legal obligations and ensuring platform security
4. Data Retention and Deletion
We retain personal data only as long as necessary for the purposes described above. When data is no longer required, we securely delete or anonymize it using industry-standard practices.
5. Sharing Personal Information
We do not share your personal information with third parties except:
.When you have given prior consent
.When required by law or government authorities
6. Third-Party Service Providers
We may engage third-party providers to support our cloud infrastructure and technical operations. These providers are contractually bound to handle your data securely and in accordance with this Privacy Policy.
7. Your Rights
You have the right to:
.Access, correct, or delete your personal information
.Object to or restrict certain processing activities
.Withdraw your consent at any time
To exercise these rights, contact us at: help@cyclogic.net
8. Data Security Measures
We implement physical, technical, and organizational safeguards to protect your data, including:
.Encryption of sensitive data
.Access controls and user authentication
.Firewall and intrusion detection systems
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.